J D.

Xfinity worked in my area. 9am text me internet is back online. Nope. After 4 phone agents, tightening cables, restarting modem 4 times to please every agent, 2 ghosted agent chats, a plethora of started chats that sent me wrong prompts stuck in a loop to restart chats and numerous ended calls from prompts that don't pertain to my problem I finally got an appt 13 hrs later for the next day.
The last agent that answered all I said was I'm gonna lose my sh@t on you just make me a technician appt. Done and I can't be more displeased with Xfinity and the outsourced poor English speaking agents. Who the *******@ll set up this customer service and this million dollar corporation can't do better? Unreal.