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Jeannette L.

Tampa Florida

Contributor Level

Total Points
160

2 Reviews by Jeannette

  • Red Roof Inn

5/26/22
Verified purchase

I will never use thus app again. They cost me and extra $120 over what my hotel would have cost. It said it was going to be $ 168 with taxes and fees included. Well inwas charged $249 + an additional $20 when I checked in. The hotel was nasty. The blanket were stained badly just so much was wrong with this room. I stayed at a Red Roof Inn in Fort Pierce FL. If I had the money I would have went somewhere else. I had no way to fund another hotel room. The manager there said there was nothing they could do they were booked full. When I complained to hopper they contacted the manager and they said I never said anything. Which is completely wrong.
I'm glad I had brought my only bedding and towels with me. Will not be going back to that location ever again. Or using hopper. Complete rip off both of them.
They added charges to my bill. That I never seen or approved then refused to refund them. This whole experience was horrible and the worst i have ever been thru.

Tip for consumers:
Do not stay at this red roof in or.use the hopper booking app

Products used:
Had no choice but to stay

Service
Value
Quality
  • Hopper

5/26/22

I will never use thus app again. They cost me and extra $120 over what my hotel would have cost. It said it was going to be $ 168 with taxes and fees included. Well inwas charged $249 + an additional $20 when I checked in. The hotel was nasty. The blanket were stained badly just so much was wrong with this room. I stayed at a Red Roof Inn in Fort Pierce FL. If I had the money I would have went somewhere else. I had no way to fund another hotel room. The manager there said there was nothing they could do they were booked full. When I complained to hopper they contacted the manager and they said I never said anything. Which is completely wrong.
I'm glad I had brought my only bedding and towels with me. Will not be going back to that location ever again. Or using hopper. Complete rip off both of them.
They added charges to my bill. That I never seen or approved then refused to refund them. This whole experience was horrible and the worst i have ever been thru.

Tip for consumers:
Do not use hopper. If u do double and triple check everything ti make sure they don't slip in the extra charges like they did on me.

Products used:
I had no.choice but to stay here for two days.

Service
Value
Returns
Quality
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Hopper S. – Hopper Rep

Thanks for alerting us with your review! Our apologies for your booking experience, and we’re so sorry your experience could’ve been better. Rest assured that your feedback is heard, as we strive to provide the service and product we could offer at Hopper. If you need further assistance, please reach us via Twitter DM@HopperSupport. We are always here to assist you. Thanks!

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12/29/23

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6/4/23

We stayed at the red roof on cool road in Biloxi Mississippi. It's was filthy, the sheets had...