Jean W.

I am very unhappy with Nili Lotan and will not shop there again because of their poor customer service. I ordered a pair of jeans for a trip, and paid $25 extra for overnight delivery. When I followed up to find out why my jeans had not been shipped, I was told that Nili takes 3 to 5 days to process an order before shipping it, meaning my item is not scheduled to arrive on time for my trip. I asked for a refund of my $25 overnight shipping fee and was told that it would not be refunded. I love Nili's clothes, but this is really poor customer service.