Jeff H.

Shopping experience and check out are fine automated processes. The website usually works well. The issue with this experience is I received two tracking numbers for three boxes. The third box arrived separate from the other tracking numbers over four days, yes including a weekend. That weekend was spent talking to customer service about if a third box had been sent or not.

I don't think customer service actually read my emails as they addressed concerns in their FAQ by the standard responses, but the standard responses did not match my questions... otherwise I would not have asked my question.
The orders page under my account needs to indicate if a tracking number has multiple packages/boxes. I received two tracking numbers via email. Three items were to be in one package, while a fourth item had been packaged for the other tracking number. however, the tracking number with three items arrived with only one item in the box. Where are the other two items from that tracking number? Four days later a second box for the first tracking number arrived with the other two items in it. That same day, a third package with the second tracking number arrived.... in total three boxes for two tracking numbers which caused a lot of confusion between me and customer service.