Submitted two "tickets" for help neither one answered. Chat bot useless. Online chat waited 75 minutes only to be told can't help and to submit a ticket. I told them I submitted two with no response. Chat ended with no response. Ported my number over to Koodo same plan and actual person to talk to that was able to answer my questions and very helpful. Public also billed my c.c. For the next month of service that I didn't use and no refund.