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Have called consistently for months, sometimes several days in a row, to get their supposed advertised 25GB/month high speed data free plan with the Lifeline/ACP program. Just to get that department is difficult (first responders try to block connection) but then no matter how many hours we spend on the phone with them they keep assuring us that it will be done "within 24-72 hours" (system glitch lasting months and never fixed). They keep saying our registration number has not been "attached" but then never is and we call back over and over -- rinse and repeat. Still trying since late August (now early February)!
They advertise the most attractive Lifeline/ACP plan (formerly thru sister company StraightTalk) but then don't deliver. We are trying to get back $100 we should not have had to pay to receive data due to their failure to activate plan as promised! Will try to pursue and file complaint with Federal government Lifeline/ACP program. If they cannot deliver they should NOT advertise, as that is fraud -- maybe even intentional "bait & switch".
Tip for consumers:
They fraudulently advertise a free 25GB high-speed data plan online but never apply it to any accounts. Just tell you it will take 1-3 days but then never happens. Been calling for months as a current Tracfone customer.
Products used:
Been trying for six months to be enrolled in ACP/Lifeline plan they advertise but never apply! Currently a Tracfone customer.
Jeffrey K.'s review of SafeLinkWireless earned 3 Very Helpful votes
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