The customer service is absolutely disgusting! I received a faulty item, poor quality hair that doesnt look like the images. I returned for a refund, it has been signed and recorded but they claim they haven't received it and won't refund me. £200 wig! The hair ends we're rough and the strap was broken when i received it, they said it may have got damaged in the post... Silqmist are THIEVES! You've been warned...