Jennifer F.

I rented a home through Airbnb. Noon, the day of check in, I was notified by email that a pipe had burst in our rental. Vacasa found us another home an hour past our original location. We arrived at 9:00PM to a gigantic mess! There were bags of dirty linen, trash bags, dirty cleaning rags & cleaners left. The nasty refrigerator had been disassembled and the shelves, bins, and drawers were left laying around the kitchen. There were dirty dishes in the sink. The master bed linens hadn't been changed and who knows if the hot tub had been drained, cleaned, and refilled. After numerous calls and no help from Vacasa, I ended up cleaning the kitchen top to bottom, bleaching the frig & freezer, and changing the master bed linens. One employee volunteered that I would receive a full refund and now that I am home, Vacasa will not honor that. They have coughed up a measly 20% of my payment! Never, under any circumstances rent from Vacasa… there are plenty of reputable companies to do business with.