Jennifer F.

I am in Mexico. I bought international roaming credit with mint mobil to use when I do not have access to wifi. I have been with them for about 4 years. It had been working fine. Yesterday I received an email from mint mobile stating that my international roaming credit was now moved to my wallet and it gave some options for some ridiculously expensive international plans. Today my roaming no longer works. I spoke with a supervisor who said i need to buy a plan. 1 week is $40 and i am here for 2.5 more months. So...no. This number is connected to my business and now i am stranded without data. My only option to get a mex sim card but that will be a diff# thus affecting my business as well as then having to notify all contacts of my new number. They did this with no notice whatsoever! And the international roaming credit i bought can only be used to pay my bill or buy into this new plan. I cannot even use what I already bought! And again, no notice! On average i was using $20 a month of data and now they say it is $40 a week or $10 a day. I could get no help whatsoever from them. Do NOT use this service if you plan to travel. The no notice for such a big change is unacceptable!