Mason H.

Basically a legal scam!
For 4/12/2024 if you read this please come back in a day or 2 as I'm writing this just after midnight and I'll come back to revise this after work. I'm just copying my BBB (they are unaccredited) and FTC complaint which has limits on characters so please understand there is more and I'm willing to elaborate. I'm posting here till revision in the hope of maybe saving someone (hopefully more) from switching to this nightmare.

8/17/2023 I transferred service to Mint Mobile which
Suffered an error during the portover of numbers on their
End. This led to me having approximately 50 interactions
With them spanning around 7 months including hundreds of
Hours, and during that, I had no reliable phone service. My
Wife on the other had reasonable service while using the
Same make and model phone. I received nothing but false
Promises, THE ABSOLUTE WORST SERVICE, outright lies
Going as far as employees admitting what I was sent in
The writing was a lie (without any acceptance of guilt), the
Biggest headache, and a complete lack of responsibility. I
Turned over proof of all of this including statements from 3rd
Parties such as Samsung and Geek Squad and they refused
To acknowledge or change the approach to fixing my
Phone. I provided so many screenshots (SIMILAR TO
ATTACHED) and they even 7 months later couldn't
Communicate the issue from one rep to the next and never
Assigned a single POC or anything. They sent it to the back
Office many times and I still don't know if I have ever spoken to them (partially because they interchange names like legos). They presented excuses like my phone was locked and continued to do so even after several forms of proof were proven and much much more! They promised- To investigate Dozens of callbacks They figured out how to fix
My phone after the damage To fix my phone after the
Damage To replace my phone after the damage They
Offered a refund after they came out and admitted they
Were all LIES and more Tuesday 4/9/24 After I paid to get a
New phone and got a new sim card the service was
Restored. Furthermore, they confirmed and sent me a text
Stating my refund was already processed ($270) under
Special circumstances and that I wouldn't be contacted
Again.

4/11/24
They suspended my service despite never telling me, refunded $22.33, and refused to turn it back on. They admitted I was lied to even in that call/Text

NO CALLBACK TONIGHT AGAIN DESPITE BEING PROMISED!