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I payed for shipping insurance but my package was delivered to the wrong address. They take no responsibility and made me go through USPS, unfortunately they used 1st class mail without insurance so I can't even collect a refund on the value of my product.
Update:
I was forced by the company to open a second ticket when I completed my attempt thru USPS as no one was responding to the first ticket. USPS marked the package as delivered but there is no guarantee whatsoever it arrived at my specific address, they do try but mistakes happen. I searched everywhere and spoke to my neighbors. The envelop never arrived. I received a replacement eventually thanks to my second ticket report. Yay my money was not wasted. Note the envelope fit neatly into my mailbox so it could not be stolen, as if it had been delivered properly the mail slot opens into my house! It was miss delivered the first time. You can not report a package stolen without proof of theft to the police, there has been no string of package theft in my area and no one saw a package removed from my porch, an why it would be on my porch when it would fit in the mail slot I'm not sure but it's the only way it could be taken. My only option after speaking to the Spokane police department was to dispute delivery. I can not file claims with USPS if the company does not pay shipping insurance with USPS which is apparently not an option. Look at the claim site, enter tracking info if not insured it will not allow you to file a claim. Which leaves these dispute delivery arrangements as a loop hole for unhappy customers trapped in it. You don't normally provide replacements according to your customer service. Which would have left me with nothing. I can not be happy about the short sight, I'm just glad to receive something, it's beautiful as well but I pity anyone trapped by this delivery dispute. Your proof of delivery is faulted by the human elements in it and failure to insure packages thru USPS so you are not stuck with the need to replace anything. People could be refunded the value of the lost item. Offer USPS insurance as an option.
Tip for consumers:
They have no contact information but a support e-mail in effort to consolidate and track information at one source. Have more patience then me.
Products used:
Two Mjolnir, Thor's hammer, king chain necklace.
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We are sorry you have felt it necessary to leave us such a poor review. As the owner of the company I need to set the record straight and put our side of the story and also correct several inaccuracies in your review. Your order was posted to your shipping address within 24 hours of you placing the order with us. Tracking via the USPS website clearly shows that it had been delivered a few days later.
You sent in a support ticket to say that you hadn't received it which was answered within 24 hours by our support team (no emails were ever blocked as you say in your review). As is normal in these situations we requested that you search around your property, contact neighbors and if necessary contact USPS. There was never any suggestion that we wouldn't deal further with you (in fact our email said to contact us back once you had spoken with USPS). I have no idea what you mean by providing 'proof of their short site'. There was no additional 'proof' supplied and as already stated, your parcel was shipped to the address you gave us and according to USPS, was delivered there.
Insurance will cover you for theft, loss or damage in transit but no insurance can cover the situation where the tracking clearly shows that the parcel has been delivered to the correct address.
As a company we pride ourselves on our customer service and there are many, many reviews supporting this so it's always sad to see a customer of ours who is dissatisfied with our efforts.