jennifer w.

What's on my mind? ShopRite and Stop & shop. For the most part nobody likes food shopping. I personally never really minded it. Made it joyful. But those days have ended. I have not had a easy time of it since digital coupons came out. I won't even go there with the bags...(everything I buy made of plastic and of course I still forget my bags. I look like I'm stealing most every time I go)
Nope this is about those darn digital coupons. It's not that I'm not descent with technology. But I was never a person to clip my coupons at home. I wasn't a coupon shopper. So when I do use the digital coupons, I do it there. OH, but there's a problem from the beginning...no service to upload it. The grocery stores are some of the worst when it comes to the internet. So now I know I will have to check out. EVERY SINGLE TIME... IT'S WORKED ONE TIME FOR ME IN PROBABLY THE LAST TWO YEARS. (I'm terrible with time, could be 3, could be 1.) It's terrible what these large companies put the employees through to fix this every time.
I feel sorry for the older folk, who have no idea how to use technology. They need the discounts more than anyone. So Stop and Shop and Shoprite you have alienated the senior citizens. You are totally AGE SHAMING.
So yesterday...I can't load up my digital coupons on my phone...mostly to frustrating as you can put in the product and almost 9 times out of 10 it says no coupons.
So I always have to go to the front kiosk and load them up, with a full heavy cart. Now if there's a line at the kiosk...I have to wait there too. Then I try to load up my coupons, and half the time I have to go through EVERY SINGLE COUPON….EVERY SINGLE ONE. BECAUSE YOU CANNOT FIND IT IF YOU WRITE THE NAME IN.THERE'S A SEARCH TOOL.BUT IT MIGHT AS WELL NOT BE THERE BECAUSE AGAIN IT WORKS 1 TIME OUT OF 10.
So yesterday, I went to get some items for a party and noticed the pepsi was 3 for 14.88 with the digital coupon. I hadnt been there that week at all (starting sunday when the new flyer begins)

Of course it wouldn't come up when I searched Pepsi. Only mini pepsi's and 2 liter pepsis. So I had to go to the kiosk, that didn't work. Went to customer service and that took almost a half an hour because they told me I had used the coupon. Which I hadn't. So I used my daughters, went to the kiosk and hers showed up the same. However when we put in her number with the customer service although it didn't visibly show it, she could use the coupon. Their system was not working correctly. Boy was I surprised at that, ( no I wasn't) So finally a manager had to come over and override the system, Now I had to take out these large 12 packs and pay for them there.

Oh and then, we have to check out ourselves. That's a whole other rant. Not one time, have I not needed an assistant. Not because of me, the machine stops me and calls over a person, multiple times. Maybe because I'm not an employee and was NEVER TRAINED ON THEM. And I know there are times, you can be in and out on them. But sometimes….if you don't know to "add your own bag" or put the weighing item down wrong….your going to get flagged and the person comes over…ugh

Anywho. My experiences at both supermarkets are never joyful anymore. Something always goes wrong and my ½ shopping turns into an hour.

So Stop and Shop and Shoprite. Here's how you fix the digital coupons. (We know you have them to make sure we only take the certain amount of items each week - limit 4, once I use the digital I can't go back that week and buy 4 more. I get it) So here's what you need to do to make your customers happy. JUST LOAD UP EVERY DIGITAL COUPON TO OUR CARDS AND IT CAN BE TAKEN OFF AT THE REGISTER. IF YOU REALLY CARE ABOUT YOUR CUSTOMERS, AND THEM GETTING THE DISCOUNTS YOU WILL DO THIS.
Thank you.