Jenni N.

I decided to try out LeTote for one month and received two shipments. The jewelry is very cheap quality (like dime store type), the clothes are very worn, not ironed, purse was damaged as they folded it and wrecked it, very ordinary clothes and a horrible selection at that. Trying to cancel is very difficult. I mailed back my last tote and cancelled the same day, in the meantime they received a notification from the post office that I mailed back the Tote the same day I put it in the mail and were ready to send me another one (you only have 2 days to modify it before they send it out to you). You have to email to cancel (horrible business practice for the consumer, should be a click of the button) and of course they don't respond to the cancellation email for days and there were days of back and forth emails - in the meantime the new tote is being sent to you! I never received the new tote (they told me to mail it back once I received it) and of course they are now charging me for the entire Tote (which are priced at brand new prices). No way to reach or respond to let them know i didn't receive the tote since I cancelled my subscription and can't access my account. Don't waste your money on this service, it's absolutely horrendous in every way you can imagine!