Jenny D.

I had a rental booked with them about a month in advance. My connecting flight was a little delayed. So I got in at 1230am ish I booked on Expedia under unlimited milage.
When I got to the desk I was told there was a surprise 1000 hold that needed to be put on my card WTF, but whatever it was after midnight. I told him okay because I just want to go to my parents and asked if what the best way to get to the keys was. He let me know that I couldn't go to the keys. That "it was over my allowed miles" I let him know my reservation was unlimitated and he told me that FL people do not get unlimited miles. He was sorry but he was refusing me (30 year old female) the car and would cancel my reservation. I had to get shuttled back to the cardepo where everything was closed.
I fell asleep at the depo sometime around 3 am and my luggage was stolen. I had to book a last-minute car to get to my family which was 4 times as much.
What a great start to a horrible trip and
On top of how they treated me they are still refusing to refund me my money! Expendia refuses to hel