Jenny M.

Company was hot and heavy getting our business; the first two applications were fine, but it went downhill from there. Steve, the rep who sold the service, asked that we pay all applications up front, which we did. Several times we had to call for return service about weeds that were not addressed, and when we found bugs, we were told that we were wrong--no bugs. Yes, there were bugs. We reached out for help and tried the suggestions provided, doing what we could to effect better results. When the lawn continued deteriorating, we asked for our money back. Steve went into defensive mode indicating that he didn't have authority to refund applications already made. The corporate office didn't return our calls. Our lawn has never looked worse. We are getting a refund on apps not yet applied, but we've spent money on weed and bug killers. In addition, we are in the process of prepping for reseeding, including renting a thatcher to remove all the dead grass and purchasing grass seed, compost, and fertilizer. Needless to say, we are disappointed with TruGreen.