Jerome S.

Sign up with 411 Local at your own risk. I only started with this company a little more than a month ago, and I am already canceling my subscription. My business is not making much due to the season. Yesterday I got a call from a third-party rep about a past-due balance, and I explained that the business was having troubles. I advised the rep that I wanted to cancel, and she continuously insisted that I stay on board and make a payment. I told her that I don't authorize a payment, but if we can speak about the balance on the 15th of January, I may be able to stay on board. She stated that someone would call me on that day, and I could work things out then. I woke up this morning to my account being withdrawn. I have made multiple calls to the customer service number, and now I have been on hold for over an hour and thirty minutes. It has been silent. I refuse to hang up and have my phone on a charger just to see if they will even come back and explain to me why I can take a nap and wake back up still on hold. Does anyone want to take a bet that they will have a legitimate response? I am canceling my services and would encourage anyone else to find another marketing company to trust. This one does not care about you! You've been warned.