Jerri S.

Shortly after my membership I had challenges getting into my account. I spent an hour on chat trying to get it to work, they said they could only change the password and I would not have access for 7 days. Before the 7 days was up they blocked my account due to "security" issue. I made it clear via chat that I did not want the service due to the problems. After they blocked it, I was tired of dealing with them and getting nothing in return. They charged my account $139 for renewal, after they blocked me and me telling them I wanted a refund for the service I wasn't getting. They continue to just hide behind e-mails and "customer service" jargon without assisting me other then quoting "terms".