I am so disappointed in WeddingWire. As a small business I put my full confidence, faith and trust in WeddingWires online customer management tools. For years it was a business relationship made in heaven but then something changed over there at WeddingWire. WW decided to discontinue the customer management tools that I had come to use for years. All of my clients information was solely within their tools. Then overnight they discontinued that service which left me and all of my clients out in the cold. What made it worse was that they still charged me the same. When I contacted the customer rep, Allison Mayes customer service rep for WW, and voiced my displeasure and how it hurt my business AND how I didn't want to continue paying the same amount of money if what I was using WeddingWire for is now discontinued. Allison responded insensitively with "I obligated to fulfill my monetary agreement AND that WW reserves the right to make any changes to their tools when they see fit". Are you kidding me? I pay for tools on their site and they take them away and still charge me? Something doesn't seem right about that.
Well I had made the decision that I was not going to pay WW and sent a letter telling them that AND why. THEN all of a sudden I get four or five inquiries for my company where as I was getting hardly any over the years. I started thinking of reconsidering my decision if I will actually be getting inquiries as a result of WW. I had already halted the automatic payments at this point. After receiving the inquiries, I manually sent a payment to WeddingWire. Well come to find out, the inquiries were bogus AND WW sent me an email saying that I owe them. I then sent the invoice of my payment to them showing that not only did I pay but I paid before it was due. Then their rep emailed me claiming they don't have a payment AND that my service would be interrupted if I didn't pay them. I sent the invoice again along with other documentation indicating that they accept my payment and when. Days later I get another email saying that I owe them.
I am so irritated and done with WW! At this point I can't log into my account. I have not gotten any calls from anyone over there. No one attempted dispute resolution. I have reached out for resolution but nothing from them. They took my money AND said they didn't receive it and shut me out of my account. Now I'm looking at legal options because weddingWire should not be allowed to do that to small businesses!