Jerry M.

Purchased 2 phones over 18 months oneplus and a xiaomi mi4s. Opo developed fault which required me to return it to be fixed. Package NOT signed for, spent 4 weeks doing nothing saying it was at factory being fixed, then requeat $46 to fix and post despite saying it had been done, then lying about post etc and still have my phone! Xiaomi i received had chinese Rom with loads of spamware and chinese apps plus notifications etc in Chinese. Wouldnt accept a return despite buying a 2 year European warranty just kept saying change language to English which doesnt change the Rom!
Had to report to Paypal to reach a resolution.
Absolute crap company to purchase from, customer service is ZERO and only reply to what they want. Never use again and definitely avoid at all costs!