Jess D.

Most people are going to do what they want, but beware, you've definitely been warned. The local managers are the laziest people to be employed. They will bump you for people they know or like leaving you with no place. The owner is a serial entrepreneur, so he definitely doesn't care about people or the quality of his employees. Just get him his money. In the app, the managers will not respond in any timely manner. I was given a wrong code to access the place I paid full price for plus membership fees yearly, and the area manager in Charlotte, NC (Kannapolis area named JasonRouse) didn't respond for a week. Yes, a week to access a rental I paid for. Had to create multiple tickets to extend, and he wouldn't respond even when given a heads up a day in advance I'd be extending. I had to call Hello Landing got hung up on 3 times, then finally got someone competent enough to extend my stay. The apartments in the area are newer, so of course they're nice, but nothing about customer service is. I had the same kind of experience in Gastonia about a year ago. The area manager wouldn't respond until I finally got in touch with the area GM. That was the only way I could get anything done. This time was worse as we needed to extend, but bc Jason doesn't do his job, someone else booked from under us within an hr or less. They give you a run around trying to avoid doing any work. Now we're just out while Hello Landing gives no resolution besides book a new place and pay full price. What's the point in having the 400 membership? If your employees did their job I would have been able to extend but they dont reapond then tell you to find another Landing and pay the fees you've already paid to stay where you are bc they booked it to someone else instead of extending your stay. You'll just be out so they can collect fees by ypu booking a new place instead of extending. The last place had a ceiling water leak that extended from the kitchen to the living room, and I was told I could just stay... they both were flooded. Once again, I had to go in circles to get something done. Finally, it's for me to move to another location for a couple of days, then move right back. They do not in any way make it easier. They'll move you around to keep money flowing anyway they can. Again, Jason Rouse is the epitome of lazy. How can you only have a job to respond to an app, and you fail miserably multiple times? With the worst kind of attitude. Depending on the area, you do get a newer apartment and the basic amenities for long stays, cookware, but they don't leave snacks, cleaning supplies, trash bags, etc, like they advertise.