Hellolanding

Landing is a horrible service. There was no one to meet us when we moved in, the apartment was filthy (dirty bed sheets, urine on the toilet seat, facial hair all over the sink). The pictures of the amenities (coworking space, gym, rooftop) were all photoshopped and the amenities don't exist. We're moving into a building that doesn't have parking and their resolution was to waive the cleaning fee (the apartment wasn't cleaned, of course they're waiving the fee), and to give us a $500 concession. We will never book with service again.

Most people are going to do what they want, but beware, you've definitely been warned. The local managers are the laziest people to be employed. They will bump you for people they know or like leaving you with no place. The owner is a serial entrepreneur, so he definitely doesn't care about people or the quality of his employees. Just get him his money. In the app, the managers will not respond in any timely manner. I was given a wrong code to access the place I paid full price for plus membership fees yearly, and the area manager in Charlotte, NC (Kannapolis area named JasonRouse) didn't respond for a week. Yes, a week to access a rental I paid for. Had to create multiple tickets to extend, and he wouldn't respond even when given a heads up a day in advance I'd be extending. I had to call Hello Landing got hung up on 3 times, then finally got someone competent enough to extend my stay. The apartments in the area are newer, so of course they're nice, but nothing about customer service is. I had the same kind of experience in Gastonia about a year ago. The area manager wouldn't respond until I finally got in touch with the area GM. That was the only way I could get anything done. This time was worse as we needed to extend, but bc Jason doesn't do his job, someone else booked from under us within an hr or less. They give you a run around trying to avoid doing any work. Now we're just out while Hello Landing gives no resolution besides book a new place and pay full price. What's the point in having the 400 membership? If your employees did their job I would have been able to extend but they dont reapond then tell you to find another Landing and pay the fees you've already paid to stay where you are bc they booked it to someone else instead of extending your stay. You'll just be out so they can collect fees by ypu booking a new place instead of extending. The last place had a ceiling water leak that extended from the kitchen to the living room, and I was told I could just stay... they both were flooded. Once again, I had to go in circles to get something done. Finally, it's for me to move to another location for a couple of days, then move right back. They do not in any way make it easier. They'll move you around to keep money flowing anyway they can. Again, Jason Rouse is the epitome of lazy. How can you only have a job to respond to an app, and you fail miserably multiple times? With the worst kind of attitude. Depending on the area, you do get a newer apartment and the basic amenities for long stays, cookware, but they don't leave snacks, cleaning supplies, trash bags, etc, like they advertise.

As a Host on the platform I would like to weigh in on my first impressions. The first reservation was not good...at all!

I fully read and understood everything. I spent over $500 peparing for the reservation. The Hello Landing rep visited and gave me the green light! Well that went completely wrong.

Five days later I get a nice call from Hello Landing stating the reservation had moved out. On the feedback the reservation sited "smelly, loud, and misleading," in addtion to "I had to get a hotel room because I could not access the apartment. No one was available to let me in." This was after the reservation alerted me BY CALLING ME that I needed to replace a key card. I orderd the new key card the same night and it was ready before 11AM the next morning. The reservation called me from my apartment that he was in. I could see him entering on the security camera.

I blocked my calender for weeks so I could be accomadating for the reservation. I spent days peparing and making sure my space was perfect. I even bought Welcome gifts. I still did not measure up.

I know there is more importance for a reservation but as a Host that is just a regular person budgeting every dime for a space they take pride in and other guests have been comfortable in, "This was not a good first impression." This was a lesson that everyone needs to be aware of.

VERY EMBARRASSED to say that I worked with this company a year and a half ago. After being on the team and working so closely towards the business model, I had to step out of the company cos of visa denials but then myself and my husband stayed with the network to call it our home for a year and a half. We had no problems until one fine day we hear our neighbors moving out cos Landing asked them to leave due to their fall out with the HOA. We open our App to see if our lease was still intact and guess what, it was a red, highlighted message box that said we have to move out in a couple of months too. A piece of communication that involves a move should have been communicated via an email or call from the Landing team and that DID NOT happen. We had to call and find out what the issue was. Fine, we accept it and move out in two weeks and they charge our card for $942 without any notificatio or receipt of what the charge entails. Again, we call and they make up the numbers on the phone without a paper trail of what they are charging for. The weekend goes by and another $918 have been attempted on my card WITHOUT any communication or email as to what it's for. I furiously call to ask what the charges are for and they again make up charges for items that are in the apartment that we had left behind that belonged to them. All of the items they say they provide for a fully furnished apartment have been left back in the apartment and they say they are going to charge us for the new people to move into?! We have lived in that apartment for 1.5 years with their white linens and have left their white linens stainless and spot free and they say we have to pay for new ones for the next person?! None of it makes sense! Its like they don't believe in depreciation at all. And I 1000% will pay for damages or missing items but that is not the case here. Very disappointed With how the Area General Manager handled the situation too. Absolutely of no help! I'm em to say I worked with this company!