I purchased a video game serial key from Green man gaming. The key did not work, I tried several different ways to activate the game and it did not work. Then I contacted Green man gaming to report the issue, I was told that I was either using a VPN (meaning I was not in the country of residence I had specified) and I must contact the VIDEO GAME DEVELOPER about the issue. I escalated this issue with pay-pal. Green man gaming also have indicated in their user agreement that they cannot respond to pay-pal issues WITHIN 100 DAYS of the query being issued. The serial key later worked and I indicated it had worked, I WAS THEN TOLD AGAIN TO CONTACT THE DEVELOPER ABOUT THE ISSUE. It seems what ever is happening at Green man gaming is highly suspicious and they don't actually offer any actual help when there is an issue.