Jessica L.

I can find all the same clothes on Hautelook for less and free shipping on all orders over $100. The GiltCity vouchers are also terrible. You can get a better deal from the vendors directly. I ordered from GiltCity this ZUPA soup delivery. When the email for the voucher was not sent after 4 business days, I asked via phone and email for a refund. I was told on 4 separate phone calls and 2 separate emails that I would receive a refund and voila! After THREE WEEKS, rather than receiving a refund, I get the voucher via email. Customer service is abysmal and the prices are not even competitive.