I'm trying to figure out why can't you speak to someone other than the robots in the chat. It don't seem like they care at all when you finally get someone and you telling them they end the chat. I want to know why even when speaking with Ontrac they seemed like they didn't care either finally got my refund after reaching out to them the second time. But what I don't get is how this a common issue I see in the reviews. It wasn't delivered although it said it was tf is that about.