Jessica M.

They are a scam. Awful costumer service, nonexistent to say the least. I booked a flight with them and I did not have internet at the time. They claimed that they sent an email to document the changes in my flight. Considering that I was not able to respond within the time allocated as I was in the airplane and with no internet until the next day where I was able to buy a chip to insert in my phone so that I could have internet, they choose not to honor my flight or make any accommodation after that time.

This airline did not communicate on a professional tone and refused to uphold the policy that the airline itself, was willing to honor. When I spoke with China Eastern Airlines explaining that there was a confusion with my flight, where-the timing provided was "military time" but it was failed to be mentioned in the booking that I received (#rKVEVM1), they explained that all I needed to do was call the agency so they could get me on the next flight. However, I spent 1:50 being passed from one costumer service to the next, with no solution. The first costumer service explained that there was an available flight for September 3rd at 1:45 am but when she understood that I was aware of the policy that the airline itself offered (being offered another flight) she passed me to the next assistant. The person she passed me over to, she was incredibly rude. She said that she did not have any flights available and when I explained that the person prior to her stated that there were flight available, she indirectly accused me of lying by stating that the lady had not left a note for her so therefore I did not speak to any agent before her. I was deeply offended by her claim. Second, I asked whether I could be accommodated into the next flight as per company's policy, she stated that she did not have a next flight initially until September 5th and when I asked to be accommodated to that flight, she said: "oh I do not have flight for the rest of the year." Third, the lady lied explaining that she enabled the airline directly to make changes to the ticket when in reality such a thing was not possible, nor did she uphold what she claimed to do and when I called China Eastern, they explained that she did not give them authorization. The lady kept claiming that her system shut down and she could not search and it was absolutely terrible. I have compiled a list of reviews from other costumers as honestly, many costumers have described them as a scam.