Jessica r.

I paid my bill and realized they took it out twice. I gave them a call and told them and the person I spoke to said that they would put in a request for a refund and it was gonna take 7 to 10 days so I called back yesterday and asked for an update, because I still have yet to receive the money, I spoke with someone different and they said that they were going to speak with someone else put me on hold for a while came back on the line and said that they were going to have to process it a different way and that there is some type of misunderstanding and that they apologize, but it would be another 3 to 7 business days. What I'm so angry about is if I am just a day or two late they send me a letter talking about they're going to repossess my car. Now I'm sitting around trying to wait another 3 to 7 days after the 10 days I already waited. He had to restart the refund or something. I'm not sure what is happening but now my other bills, including my car insurance is getting held up and I'm going to end up lose my car insurance because y'all are playing around with my money. DO NOT USE THEM! I am absolutely livid and out of the 2 years of having them I have had them take my payments out twice a couple other times!