Ordered beginning off March ready for mother's day and complained about my order yesterday about the fact the tracking information has been at the same area for three days and not been updated for a week and the day after complaining about them on trust pilot my tracking information is now unavailable and it's now saying unknown number, wrote too them on Facebook and contacted them you don't get no where nobody can tell you where your order is but just like that they can cancel your order by looks off it cuz now my tracking information is unknown, wish I had looked on Facebook first at the reviews on all there posts about peoples items not turning up
I'm so sorry to hear that, please send an email to cs@soufeel.com, our customer service will definitely figure a way out for you.