Jessica W.

I placed my order with them on Oct 6 with guaranteed delivery by the 13th. I also ordered some things from Oriental Trading the same day. By Friday I had received shipping confirmation from Oriental Trading but not Birthday Express. On Saturday, I called their customer service and they confirmed that it had not shipped but was scheduled to be on the truck and sent out that day (10/10). By Sunday morning I had shipping confirmation but the tracking number was not found. Checked Monday, still nothing so I called back and she said it was picked up Monday as UPS didnt pick up from them on Saturday but they upgraded my shipping to overnight. I received my package on Tuesday as guaranteed, but there were items missing. Called Wed and they replaced them no questions asked and guaranteed them to be shipped in time for my party. The next day (Thurs) I had not received a shipping confirmation so I called back and they said that it had not shipped but they were sending it overnight and it would be to me by Friday (I told them my party was on Friday). My replacement items did arrive on Friday but around 6p.

Long story short, I will not order from them again. While their customer service folks were helpful and did follow through on their action items, the stress of having to constantly follow-up was more than it was worth. My advice is that if you do order from them, follow-up every other day until you have a tracking number. Each time I called customer service it was a bit of a wait, but there is an option for them to call you back which I utilized so that I wasn't left holding the phone for an extended period of time.

This company really needs to review their warehouse management/shipping processes because their current process is simply not working. I only gave them 2 stars because the customer service reps that I spoke with were very friendly and helpful.