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This "business" is a scam. I placed an order in March of 2023 for a personalized gift. The order was returned due to an "insufficient address" even though it is in fact my address and I have never experienced this in the past. It has taken three months of correspondence with this company in which they told me many different excuses as to why my order was not delivered. Each time I have requested an explanation or a refund they ignore me.
Finally, they claimed to receive my returned order at their warehouse and they now want me to pay an additional $7.99 for shipping or they will discard my package. No other option for a refund. I am going to contact my bank and dispute the charges and explain that this company is fraudulent. If you are considering ordering something from this company, please reconsider.
Tip for consumers:
I feel so frustrated and saddened that this company stole money from me and has continued to give me the run around.
Products used:
I never received my product.
Jessie Hope A.'s review of GiftLab earned a Very Helpful vote
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I would give them zero stars but I can't! Horrible customer service. I ordered a pair of custom...
Please accept our sincerest apologies. We are truly saddened by this happening. This situation is beyond our control, words can’t express how deeply sorry I am for this issue. But we will sort this out. We really cherish and respect every customer. And truly appreciate your trust and support all the time.Please let us know your order information so that we can follow up the situation for you