Some people won't like that they don't have proper customer service, so if you don't like that then this carrier may not be for you. I love it though because everything is done online, so that means no social anxiety associated with phone calls and no being left on hold for hours on end. Definitely a plus in my book. The set up process was insanely easy. Just had to get a sim card and follow the instructions. Also, you can't beat the prices. They use the same network as Telus, so you don't have to worry about having proper coverage. The point system is great. You gradually acquire points which can be redeemed for money off your bill. Also you can get a $10 credit if you sign up with the code 5VOOP8