Jess M.

I returned a bag in April to house of Fraser as it came and it was quite a bit bigger than I thought it would be, I returned it 6 days after it arrived!
The package came with no instructions on how to send back but luckily I know someone who works for them so I asked advice on how to return and used the online help chat!
I secured and sent the parcel via the post office (which I had to pay for myself) and made sure to put in the order number, R number and reason for sending back,
6 weeks later I still have no refund not so much as an apology and the company have given zero help telling me it's not their problem (they said I should have tracked it) - if the parcel came with the correct return information maybe it would have stated it need tracking but I was unaware and have never had to pay for a return before never mind pay for tracking on top! Will not be purchasing from your company ever again