Jill S.

I used Google to search the name of the hotel. It appeared that I was on the hotel site and I selected BOOK NOW! Next thing I know, I have a room reserved and the confirmation reads NON REFUNDABLE. I do not understand how I was connected to Reservation Stays. Six weeks before the stay, my daughter suffered an injury that would not allow us to travel. The representative reads from her script that it is non-refundable. I explained that I never contacted or searched this site to make my initial reservation. TOTAL SCAM! They manipulate the sites to charge you for reservations. A supervisor was NOT available to talk to me... big surprise. They are thieves! I asked if I was cancelling my reservation due to a family medical issue more than a month in advance: What happens to my money? Where does it go? DO NOT USE RESERVATION STAYS! Be careful when you are making an online reservation. There should be a Class Action Case against them. This service manipulates, steals, and does NOT care about customers. Hotels should not partner with these companies. Google should monitor these manipulations of people through their sites. AWFUL! THIEVES! I cannot even rate them ONE STAR because this is so unethical.