Rob, The same happened to me and half a dozen other reports on the net. In answer to your question, You need to report this to trading standards as soon as possible to stand a chance of getting the company investigated, the website shut down and your moneY back. I order a product from them, and received an envelpoe with a piece of paper advertising swineflu, but no product. They do not answer emails or phone... REPORT Them, I did!