J J.

This is a scam! This sleazy company hides behind a façade of a reputable-looking company. The website looks legit with all the great reviews, great pictures, 24/7 customer service and 30-day return policy. They try to hook you in with the 60% off and free shipping deal so you think your getting a good deal on a high quality product. BUT once you get the dog bed you realize you have been tricked because it is a flimsy and low quality product (looks nothing like the picture!) and when you attempt to return it then you run into more problems. I see a lot of the reviews here on trustpilot that are similar to my experience. Too bad these reviews are not used on their website! The bed I got was XXL, from the pictures the bed looked plush and thick. The actual product looks NOTHING like the pictures on the website. If you look at the pictures on the website the bed is big, thick and fluffy. That is false advertising because the actual product has almost no stuffing and I am not just exaggerating. The bed is as flat as a pancake. They had a ton of good reviews on the website (which I am sure are cherry picked and mostly fake!). When the dog bed was delivered it looked FLAT and USED. My first though upon opening the package was "has this bed been used?" The dog was essentially sleeping on the floor because there is no cushion in this bed. My dog doesn't even use it. They advertised a thirty day return policy. I am attempting to return it, but the return address is in China! Are you kidding me! AND IF YOU ARE RETURNING THEN YOU NEED TO PAY FOR THE SHIPPING. You know how expensive it is to send this product to CHINA! Its more expensive than the bed. The website did not disclose that the product would need to returned to another country. No other company has asked me to return a product to another country, this is a first. They offered a 15% refund if it is too inconvenient to return it. What a joke! They scammed me with a low quality product (that looks nothing like the pictures on the website!) and making the cost of returning the product too expensive for the consumer! They found a loophole so they don't need to worry about giving full refund to customers. MRFLUFFYFRIEND... you should be ashamed of yourself for your deceptive and immoral business practices! Just a terrible product and experience. DO NOT BUY ANYTHING FROM THIS COMPANY!