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Justin L.

Contributor Level

Total Points
80

1 Review by Justin

  • Royal Batch

1/15/24

Purchased bottles at price advertised. I received an email and was refunded due to there being a 'glitch' in pricing. The company should have honored their mistake and fulfilled the order. I do not feel comfortable ordering from this company again due to this issue.

Service
Value
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Returns
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Royal B. – Royal Batch Rep

Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the pricing glitch on your recent order. As soon as we identified the issue, we took immediate action by refunding your payment and notifying you through email. Unfortunately, the extent of the price difference made it impractical for us to fulfill the order at the advertised rate, and we sincerely appreciate your understanding on this matter.
System glitches can occur unexpectedly, and we understand the frustration this may have caused. Rest assured, we have implemented measures to minimize the likelihood of such incidents in the future.
Thank you

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