Jn S.

I hate giving even one star as it adds to their rating. My experience w this company has been the worst ever. After buying over $400 worth of products, discovering half of them are just made-up ingredients, super overpriced. Their customer service and billing are also quite dishonest, they charged my card twice for the same order, and it took over a month of calling and asking them to remove it before they finally agreed.
I tried buying from them twice, never again. The second time, during their sale, I kept getting a billing error, for a card I use everyday. I kept getting this error until the sale was over, then miraculously, I was able to place the order! Why have sales if you want to cheat people this way.
Won't shop here again, customer service is of zero help

I have bought jeans from their website and experience extremely shoddy customer service in terms of returns. They seem to try every trick in the book to not return your money. I returned the jeans I bought and did not hear back anything for a whole month, by which time I had forgotten to check for the refund of this return. When it finally struck me, I checked and saw no refund so I contacted the customer service, only to be told that there was some issue with the labels on my return and so they could not except the return. When were they going to bring this up with me or were they just happily going to keep 500+ dollars plus all the clothing for themselves? They finally sent it back to me and the entire box was torn apart and the clothing was falling out. I re-contacted customer service and they kept harassing me and asking for photos of some label, I sent them all the photos of all the labels that were on the clothing and then they said oh OK thank you we will send you a return label to send this back to us again. Made absolutely no sense to me and it took me over four months to get my refund. Never buying from this shop again, I don't care about the quality, there are many good quality clothing stores in the world, but one with Shoddy practices is off my list