Joan L.

Do NOT book a long distance move with Coast 2 Coast Van Lines. We got screwed over by them at every turn of our move from Los Angeles to Washington state. They way underestimated what the costs of our move would be, and then told us the much higher amount after our furniture was already loaded into their moving van. They then lost or damaged thousands of dollars worth of our furniture - including both large and small items. They also delivered boxes to our home that belonged to another family (face palm). We are currently in the process of suing them. Rather than go through such an ordeal, I would recommend booking with a reputable company that offers a BINDING estimate that is not based on Tom's worthless estimate of your cubic feet of move space. Avoid Tom and Coast 2 Coast at all costs.

I ordered a pair of Sorel boots that arrived scratched, so I decided to return them. Despite the fact that the shoes were damaged, I had to pay for return shipping. In addition, because Sorel didn't package them appropriately, I ALSO had to buy another box to return them. Good luck trying to get a hold of someone in customer service. Wait times are over an hour. Needless to say I will not be purchasing anything from them ever again!