Joanne M.

It seems customers are an annoyance for staff at the Cosmetics counters at The Bay Stores. They would rather stand & talk with their co workers than serve customers. If you do get their attention it's not with a smile or any politeness. After finally getting served & spending $300, I noticed when I left the store the cashier never gave me my points. I went back to ask & was told they don't do that anymore, & that it was too late to claim them. I plan to cancel my card & shop elsewhere in future. One time I can accept bad customer service but this happens all too frequently at The Bay. It's a shame cause I wanted to support a Canadian company.