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JoAnn M.

Contributor Level

Total Points
80

1 Review by JoAnn

  • Everything But Water

8/9/21

Went on line to see if sale. It stated there was a sale. Went to the store in Garden St Plaza, Paramus, NJ. One sales girl was sitting by counter on her phone. Another sale associate was shuffling papers and ignoring myself and another customer. I found a bathing suit. Asked if it was on sale. The associate began yelling nothing is on sale and walked to the back. When she returned I stated the website says sale for her store. She again was loud and rude that nothing was on sale in HER store. I offered to show her the site. By now the others customer was by me and asked a question concerning an item and sale. Associate then asked if I was purchasing the bathing suit or not. I tried to ask about another suit. She yelled at me "it's not on sale either "
I walked out and called corporate. Spoke to CS. Told them what happened. Very apologetic. Said she would pass on what happened. Finally get a call from Shannon- tells me first she knows which associate it was and the issue was taken care of. She would speak to her higher ups to see if they can do something for me since I still wanted a bathing suit, Today I get her on the phone - she tepid me. The associate was spoken to so I can go in store if I want to. Then tells me if I sign up got their website I will get a 15.00 discount to use on a 150.00 bathing suit! Unbelievable. Guess I will look for a better quality store. Stay away!

Tip for consumers:
Don’t trust their website. Don’t ask a question or you will be yelled at by associate

Products used:
None - couldn’t purchase anything . Sales associate too loud yelling -“ nothing on sale”
Cooperate - got nowhere with them.

Service

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