Jo B.

Do not buy dresses from this website. I ordered a dress and I emailed them, clearly specifying what I required in colour (I said I needed a colour a shade lighter or darker then burgundy if they had it). They responded with some colour samples and assured me that the #34 wine colour would suit. The dress arrived some weeks later and the colour was very wrong.

Me, being a completely reasonable person, understood that there was perhaps a mistake made and notified them of this sending them images to show them the difference.

I think i am up to about 25 emails now and I don't think theyve even read one properly as they never answer any of my questions or address anything in my emails. It feels almost like a different person is replying each time. Most of the time they just send auto replies saying we will give you a 60% refund. At one stage they upped it to 70% but now they are back to the auto 60% emailed again. It is quite frustrating because i dont think that I should be losing money on a dress that was not made in the colour i requested or was shown to me.

Extremely poor customer service. I would implore anyone looking to buy a dress to not waste your money on this site, it is not worth your time and stress if something goes wrong because they have no interest in helping you.

I would also like to point out, the quality of the dress is also quite poor, they apparently made it to my measurements but the dress is extremely disproportionate. Given the type of website, I expected this would be the case as was willing to make adjustments however unfortunately colour can not be fixed.