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I purchased a server, 4 days in they were having issues with their server time adjustments making the site inoperable for a few evenings. So here we are now 10 days in and I still can't actually access the service I have paid for so I asked for an extension. Instead, they sent me the remaining balance as a credit...meaning they sent me some of my money back, not enough to rent another month, and didn't apologize for any maintenance issues, or try to compensate me fairly. I just wasted 10 days for nothing. I am beyond angry with Nitrado, sorry excuse for a company.
Tip for consumers:
I regret wasting my money and time..... no compensation. No Nothing.....
Products used:
DAYZ SERVER
I asked them for a refund to which they had no reply but sent 11$ to my account when I paid 17$ initially less than 24 hours before. I opened a support ticket to ask for the remainder but instead got charged another $17.01. Now i am in chat with them explaining my case and they can't find the "issue"... don't even bother. My advice, just don't spend any money with nitrado, or bohemia.
Tip for consumers:
Don't waste your time and money like me.... :(
Products used:
Domains
Hello Joel.
We are sorry that you had this experience, and we would like to request more information about your interaction with our support team, please send your ticket number to reviews@nitrado.net. We are committed to deliver the best experience possible, and we'd like to follow up your case. Thank you in advance!
Sincerely,
Lui
Joel W.'s review of Nitrado earned 2 Very Helpful votes
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Hello Joel,
We are very sorry about the inconvenience you have experienced with our service.
We would appreciate it if you could please send us via email your Nitrado user ID number, so we can further investigate and corroborate the service and interactions you had with our support team. You can write us at reviews@nitrado.net.
Thank you in advance, your cooperation will be appreciated.
Sincerely,
Elias