John B.

Dear lastminute.com,

I am writing to express my disappointment with the service I received from your company during my recent trip. I booked a five-star, all-inclusive hotel through your website from May 3rd, 2023 to May 9th, 2023. Unfortunately, my experience with lastminute.com was far from satisfactory.

Yesterday, I received a call from MTS/OTS Local handling company helper, Mr. Fikret Ozdemir, who informed me that I needed to contact my original booking for more information. I was then instructed to leave the hotel immediately and contact my agency within two days. Despite attempting to contact the agency and send messages, I never received a response. As a result, I had no other option but to go to another hotel and pay an extra £400 for my stay for four nights.

I am extremely disappointed with the customer service I have received from lastminute.com. It is unacceptable that I was not able to get the support I needed while I was in a foreign country. I would appreciate it if you could look into this matter and provide me with a resolution as soon as possible.

When I start to booking my hotel all included was everything ok after ther payment
I see
1-not transfer
2-not retern luggage
3- my hotel supos be 5star bat is 1 star quality
4- in airport I paid £4,50 for checking because in your system was not possible do it online
Really appreciated for your help please I Ned for 09.05.2023 luggage booking
Kind regards

 He check me out in your name

Dear [Mr Fikret Ozdemir],

I am writing to express my disappointment with the service I received during my recent stay at Valentina Hotel. I booked a room from 03.05.2023 to 09.05.2023, but unfortunately, my experience did not meet my expectations.

Upon arriving at the hotel, I was shown two rooms by the receptionist. One of the rooms was dirty, and the second one had a 2 single bed. The receptionist advised me to take the single bed room and speak with the management the next day to sort out my problem. The next morning, I spoke with the front desk manager, who promised to change my room or bed that night after 8uhrs. However, when I returned to the hotel that night, nothing had been done.

When I called the reception to ask for assistance, the staff member I spoke with was rude and unhelpful. He told me come downstairs to sort your problem out.I was disappointed with the level of service I received, especially since I had booked a room at a 5-star hotel.
Next day you tell me in the phone I was insulting people do you have to understand we are here in very serious matter. I have everything off video recorded because I said a lot of people have problem with your hotel. I am not the first one hotel staff stabbing don't understand English, don't understand another language. How can you explain what do you need?

I would appreciate it if you could investigate this matter and provide me with a satisfactory resolution. I look forward to hearing back from you soon.

Sincerely,