John B.

Their estimate is 10-12 weeks. My order is pushing 20 weeks and the only response I receive to inquiries or complaints is "sorry for your inconvenience." Southtree is not holding up its end of our good-faith agreement.

I have been given reasoning related to high volume and short staff. Here's the problem with that: A company which is truly committed to the customer experience does not pass its inconveniences and problems on to the customer. Southree's challenges are not mine. Customers should not be the ones to make sacrifices for a company's inability to properly staff, adequately hire, or effectively manage workload.

Staffing shortages abound, but good companies step up, exercise basic work ethic, and maintain a positive customer experience. High volume or workload is something for which most companies strive. This is an indicator of business growth. Lack of preparation for growth is not the customer's fault. So, the customer should not bear the resulting burden.