John B.

Laithwaites must have the worst customer services in the UK, I've been waiting weeks for my card to be refunded and its just not happening, 4 times I've called and promises have been made however still no refund is forthcoming. I asked to speak with a manager about the matter only to be informed none were available, but one would call me back. Well that's never happened, I was even promised a voucher for the trouble, still no voucher and still no refund, I just despair when I hear that there is an issue refunding my card, as when it comes to payment it is out of my a account instantaneously. I cant understand why someone can call you to sell additional cases of wine, but cant discuss refunds which is a marvelous sales tactic. I again sent them an email today about my complaint but in all honesty I don't hold out much hope of this getting resolved. One thing for sure I won't be buying or using this company in the future, I've been a loyal customer since 2019, and spent £3,078.39 and that to me is totally unacceptable to get the treatment I've received.