John C.

Their site is continuously down, as well as their service. You always get the message "My Account is temporarily unavailable. Try again later or call Customer Care at 1-800-CRICKET (274-2538) for help.
" and do not bother to call Customer Care, their hours are very limited, and the people you talk to are rude.

We used them because it was cheaper when only one phone, and the International plan was good (pay $10/month for 1k minutes to Thailand), but that is worthless if you cannot use the phone when you want to call. You go to their website to see if there is an issue, and it is down.

Do not get me on their voicemail - I guess it is non-existent. They disabled the voicemail (which comes as a standard), and to get it reactivated, I had to open a ticket and was told that someone would call me in three business days (which is ridiculous). Four business days, not a peep from Cricket.

Save yourself the headaches, and go elsewhere. As soon as I can find a carrier, that does not gouge the single line and has decent rates to call Thailand, we are gone.