We purchased a new fridge, and at checkout, the estimated delivery was the following day. When the email arrived, it was a day later. No big deal. Estimated time 8 am to 8 pm. Gee, thanks. The day arrived, and the driver calls me up at 8:30 (pm!) to say he can still make it if I want, so I say sure but no later than 9:30. Just let me know. No call, nothing. I find out later it's now going to be 4 days later for delivery. That day arrives.
There are two guys, they have a dolly, but one guy decides to just shove my old fridge across my wood floors instead. Nice. Then rips my couch moving it (after telling me it's not their job to move couches, but he would assist me). Nice. Then they take the new fridge apart to get it inside, use the dolly this time (great idea). One of them goes outside for about 45 minutes while the other one bangs and jams the middle drawer repeatedly for about 15 minutes of that time. Long story short, after they left, the middle drawer had pieces laying in the back and wires weren't hooked up, wire harness was busted in half. I took a few minutes to read the install manual and fix the issue, because I have a brain.
That's lucky, because when I called the store to get someone to come out and fix it, I was on hold, hung up on, sent to another department which then hung up on, someone answered it didn't say anything and just left the other end silent, and I finally got through to someone there and laid into them about my situation, after 45 minutes. They said all appliance workers were gone for the evening, but she would email every one of them my contact info and situation. To my utter shock (eyes rolling), I never heard from anyone.
I regret buying this item at Lowes with 100% disgust and will NEVER buy another item here again, and will regurgitate this story to anyone that asks. I regret the thousands of $ of purchases I've made at this horrid place. I received a survey for the installation, and entered all of this same information. Never heard from them on that either. They JUST DON'T CARE. I hope the coming recession puts Lowes in the ground where they belong.
Lastly, this was a Lowes-hired staff, not some 3rd party delivery/installer. They had a Lowes truck and was the same delivery driver that skipped out on us the first day.