My experience with this website was good. Before I ordered gold from them I talked to customer support to make sure they had the gold in stock. After they said they did I ordered.
The service rep told me to log on so I did and I was immediately whispered by the delivery guy and he traded me the gold. Took about 2 minutes total.
I later heard from various people that this website scammed them. I've ordered from them a few times and never had any problems. I think it is important to make sure they have stock first. Very expensive unless you use the discount codes which are easy to get, just check your spam folder on your e-mail.