Got my new 360 box 3 months ago. When i try to connect box it says can't retrieve account. I have spent up to an hour & a half per session trying to get through without success. I have WhatsApp them to be told that I'm through to wrong place. To try email service in other section no success there either. I then emailed the complaints section & got email back to say someone would contact me inside 10 days. I'm still waiting. A joke of a company