John P.

I'm 72 years old and handicapped. I ordered some Jeans from King size and paid to have them hemmed. They sent me unhemmed jeans.When I tried to exchange them for the proper hemmed pants, they were very accomodating until the return process. First, they wanted me to pay shipping for the return item. After I got them to understand the return was due to their error, they sent me return instructions for Happy Returns. No shipper in my area will honor the Happy Returns process. KI would nee3d to go about 10 - 15 miles to a Franchised UPS Store to turn them in. I explained my situation (handicapped) and asked them to send me a prepaid shipping label but was told they onjy use happy returns for shipping. If I wanted to return them any other way I would have to pay return shipping. I already paid for shipping of the wrong item and I'm not about to pay to return them. They did order a replacement pair with free shipping but charged kme again for the hemming and did not return the original tailoring fee for the pants I returned. I asked to speak to a supervisor and ended up being disconnected.
Their customer service is awful and sounds like it may be India or somewhere outside the US.
Due to this poor experience I will not shop online at Kingsize or any of their many partner companies.
I gave up today on the return bit will try again tomorrow.