John p A.

If you have read my two preceding reviews then all I further to say is that when I notified the company of my faulty product which malfunctioned one month after receiving, they promised to replace it at a later date. When that date arrived I did not receive the model promised and they tried to surcharge me $36. I refused, fought with them and received a lesser item.

I bought this wreath in November of 2020 because it had battery powered lights. It was on sale from $99.99 to $76.00. As I was making the purchase with the customer service agent on the phone, he said that the one that I wanted was sold out so I purchased another. Less than a month later it malfunctioned and I wasn't able to turn the lights off. I called Hammacher Schlemmer to exchange it and the service representative he told me to wait until the next season to exchange it and then I could request the one that I didn't get. I called the company in July, 2021 and the girl with whom I spoke with said that I would I would have to pay an additional $36.00 to receive my replacement wreath. I told her that price reduction or increase could not be employed because Hammacher Schlemmer's lifetime guarantee. I did not receive the wreath that I was promised but received a different one. I am appalled by this company's demeanor which was far from the lifetime guarantee and I shall make a purchase again.